How to Contact Customer Support

If you're unable to locate the information you need in the Ocrolus Knowledge Base, our dedicated customer support team is ready to assist you. Here are three convenient ways to reach out for help:

Email Support: If you prefer email communication, you can contact our customer support team directly at support@ocrolus.com. Simply send your inquiry, and our team will respond promptly to address your questions or concerns.

Submit a Support Request: Navigate to our comprehensive help center at https://help.ocrolus.com/hc/en-us/requests/new to submit a new support request. Fill in the required details, and our support team will receive your request and work diligently to provide a solution or clarification.

Help Form on the dashboard: For quick assistance, use the 'Help' bubble located in the bottom right-hand corner of the dashboard and submit a contact form.

Before submitting your request, our Help widget presents a couple of suggested articles to help navigate our dashboard. If you cannot find your answer by searching there, feel free to continue and press "Contact us".

You will be prompted to provide:

• contact information
• details of your request (book PK, transaction info, dates)
• attachments (screenshots)